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Showing posts with label email. Show all posts
Showing posts with label email. Show all posts

Wednesday, October 5, 2011

Public service announcement: Unsubscribe links on the bottom of every marketing email


So it appears that most people don't realize there is an "Unsubscribe" link/button on the bottom of every marketing email you receive. In fact, it's a law. So if there isn't one, report it as a violation of the CAN-SPAM act to the FTC here.

You'll get much more accomplished by doing this versus replying to the do-not-reply@ or generic@email.address with swear words or threats (trust me, this does happen, and it is a much less "effective" way to expedite the unsubscribe process -- which by law can take up to 30 days).

If you aren't interested in the message or offer, it benefits everyone involved for you to unsubscribe. Obviously, you will stop filling up your inbox with crap. But what you might not realize is that the marketers sending you the message aren't interested in "spamming" you either.

Average unsubscribe rates can run from 0.1% to 0.5% of all emails sent (depending on the message and industry). And though most marketers aim for low unsubscribe rates, this KPI can be misleading. The main purpose of email marketing, and marketing in general, is to build brand awareness and drive sales. If the cash register doesn't ring it's all for not.

The most effective email marketing campaigns are targeted campaigns to extremely focused and interested lists of "prospects." These prospects are the only people who might convert to "clicks" and then convert to "customers." By removing yourself from email lists for uninteresting offers -- and increasing the unsubscribe rates -- the real KPIs only improve, and with it the chance of a "sale."

So go ahead, unsubscribe. Please. I'm actually begging you.

This has been a public service announcement from the multitasking millennial, Ryan Pratt.

Please stop requesting read receipts



Why do people still request "read receipts" when sending emails? Does anyone actually say "yes" to these irritating pop up's when they ask you to send someone a notice that their email has been read? I receive over 100 non-spam emails every day and probably get 5 read-receipt requests per week on average. I have NEVER ONCE said yes to a read-receipt request. Not even on accident.

You will get your "read receipt" when I am ready to reply to your email. 

There is absolutely no reason you need to know on an individual email-by-email basis when someone has read an email. If you're an email marketer, try Constant Contact, Mail Chimp, or ExactTarget. It's not the 90s. If you're just sending personal emails to people, don't worry. Your email will be sent successfully (unless you're a spammer -- and if that's the case you've got other things to worry about). And I will read it within hours of you sending it.

In fact, most people with smartphones (and over 300 million smartphones shipped last year) read emails within minutes of receiving it. And those who don't have push email notification systems (either on their computers, smartphones, or tablets) still check their email every 30-60 minutes. According to one poll, about 67% of people surveyed said they checked their email more than 6 times per day, and nearly 10% of those check email more than 40 times per day.

So I am begging you people, please stop requesting read receipts!

Saturday, August 13, 2011

#hi @friend



Some people seem to think Facebook walls and Twitter mentions are a new way to have a conversation with friends and family. But social networks are not a communication tool to replace text messaging, emails and phone calls. And it certainly isn't an instant messenger. So please stop publicly replying! If you want to say "hi" to your friend, text them. If you think the world cares about your drunken memories from last night or needs to know your plans for the party tonight, they don't. And please stop the social network Happy Birthday wishes! If you don't have their phone number to text or call them, they probably won't care if you forgot their birthday.